1. What Are Cookies?
Cookies are small text files placed on your device — computer, tablet, or phone — when you visit a website. They are widely used to make websites function correctly, to help site owners understand how visitors interact with their content, and to deliver relevant information.
Cookies are not harmful. They cannot access other files on your device or run programs. They simply store small pieces of data that can be retrieved by the website on a subsequent visit.
Similar technologies such as local storage and pixel tags work in comparable ways and are covered by this policy.
2. How We Use Cookies
We use cookies for three broad purposes:
- Essential operation: To ensure the website loads correctly, navigation works, and your preferences (such as cookie consent) are remembered during and between visits.
- Analytics: To understand, in aggregate, how visitors move through the website — which pages are read most, where visitors arrive from, and how long they spend reading. This helps us improve the usefulness of our content.
- Marketing measurement: To understand, broadly, whether visitors who later make enquiries found us through search, a referral, or an advertisement. We do not use cookies to serve advertising on other websites.
3. The Cookies We Use
The table below lists the categories of cookies present on this website, their purpose, and typical retention periods.
| Category |
Name / Provider |
Purpose |
Duration |
| Strictly Necessary |
al_cookie_consent (1st party) |
Stores your cookie consent preference so the banner does not reappear on every page |
12 months |
| Analytics |
_ga, _ga_* (Google Analytics 4) |
Distinguishes unique visitors and sessions; records pages visited and time spent; all data is aggregated and anonymised |
Up to 2 years |
| Analytics |
_uetsid, _uetvid (Microsoft Clarity / Bing) |
Measures visit sessions and engagement for Microsoft advertising and analytics tools |
Up to 13 months |
| Marketing Measurement |
_fbp, _fbc (Meta Pixel) |
Measures whether a visitor who later makes an enquiry arrived via a Meta advertisement; no individual targeting is performed |
Up to 90 days |
| Functional |
Google Maps embed (maps.google.com) |
Loaded when you view the embedded map on our Contact page; Google may set its own cookies governed by Google's privacy policy |
Session / as set by Google |
We do not use cookies for cross-site behavioural advertising or to build personal profiles for sale to third parties.
4. Strictly Necessary Cookies
Strictly necessary cookies are required for this website to function. Without them, services you request — such as remembering your consent decision — cannot be provided. These cookies do not require your consent under applicable law and are always active when you use this website.
They do not collect information that could identify you personally and are never used for any purpose other than enabling core website functionality.
5. Third-Party Cookies
Some cookies on our website are placed by third-party services we use to understand visitor behaviour and measure the effectiveness of our online presence. These providers are:
- Google (Google Analytics 4): Provides aggregated visitor statistics. Google's own privacy practices are described at policies.google.com/privacy.
- Microsoft (Bing / Clarity): Provides analytics and advertising measurement. Microsoft's privacy statement is at privacy.microsoft.com.
- Meta (Facebook Pixel): Measures enquiry conversions from Meta advertisements. Meta's data policy is at facebook.com/policy.php.
- Google Maps: Used to display a map of our office location. Subject to Google's maps terms and privacy policy.
We have configured these tools to minimise data collection and, where available, have enabled IP anonymisation. We do not share any personal client information with these third-party analytics providers.
6. Managing Your Cookie Preferences
You have several options for controlling cookies:
Browser settings: Most browsers allow you to view, block, or delete cookies through their settings menus. The steps vary by browser:
- Google Chrome: Settings → Privacy and security → Cookies and other site data
- Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
- Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data
- Apple Safari: Preferences → Privacy → Manage Website Data
Please note that disabling certain cookies may affect the functionality of this website or other websites you visit.
Opt-out tools: You can opt out of Google Analytics tracking across all websites using the Google Analytics Opt-out Browser Add-on. For interest-based advertising more broadly, the Your Online Choices tool provides opt-out options for participating networks.
On this website: To reset your consent choice, clear the local storage entry named al_cookie_consent for this site in your browser's developer tools, then reload the page. The consent banner will reappear.
7. Cookie Use and Malaysian Personal Data Law
Where cookies process data that can identify you as an individual — for example, where analytics data is linked to a specific user profile — we treat this as personal data under the Personal Data Protection Act 2010 (PDPA). Our legal basis for processing such data is your consent, given through the cookie banner when you first visit the site.
You may withdraw consent at any time by managing your browser settings or using the opt-out tools described above. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
For more detail on how we handle personal data generally, please see our Privacy Policy.
8. Updates to This Policy
We may update this Cookie Policy from time to time, for example if we introduce new third-party tools or if applicable law or guidance changes. The date at the top of this page reflects when the policy was last revised. We recommend checking this page periodically if you visit our website regularly.